Return Policy
REGULAR PRODUCTS
Products must be returned within 30 days of the ship date. The items must be in their original packaging, unused and in original condition to receive credit. Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. If multiple warehouses were used to fill your order each item will have to be returned to their respective warehouse. Items returned may incur a restocking charge of 20%. Food items, medical related items and certain electronic items are not returnable. You MUST receive a return authorization from us before merchandise is returned.
To request a return authorization, please call customer service at 206-445-1629. Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender. Please allow up to 15 business days for return processing and credit to appear on your credit card statement.
Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender. Please allow up to 15 business days for return processing and credit to appear on your statement.
BULK PRODUCTS & PALLET DELIVERIES
Can be returned within 30 days of purchase (except for food items and items that are medical related). These returns are subject to a restocking fee and vary by manufacturer up to 25%. Please note restocking fees are imposed by the manufacturer and are remitted to the manufacturer and NuHope Street does not profit from these fees.
CUSTOMER IS RESPONSIBLE for arranging and all shipping costs to the warehouse on the Return Authorization as designated by the manufacturer for the return. PLEASE BE ADVISED the return location is likely not to be local to the customer and the return freight is likely to be substantial, NuHope Street does not arrange or pay for the return freight and is not able to provide the amount of the return freight. To arrange for a Return Authorization for a bulk product delivery, please call 206-445-1629.
Privacy Policy
This privacy policy discloses the privacy practices for NuHope Street. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We also partner with other third party vendors to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 866.332.9630 or 206-445-1629 info@nuhopestreet.org.
Terms and Conditions
Please read the following terms and conditions carefully before placing your order.
When you place an order you will be bound by our terms and conditions of sale. If you don't agree, please do not proceed with your order.
Privacy and Data Collection:
The personal information that you give us when ordering products from us is kept confidential by NuHope Street. We do not sell, trade, or lease our customer files, mailing or email lists. We do send Promotional emails and newsletters with special offers but you always have the option to opt out of all and future emails and newsletters.
See our entire Privacy Policy here.
You agree to our Privacy Policy with the acceptance of these Terms and Conditions.
Price and Availability:
All products advertised for sale on the site are subject to availability. If we fail to supply any products for any reason, we will not charge you for such products. However, we will not be responsible for compensating you for any other losses which you may suffer if we fail to supply products. We are not responsible for typographical errors.
All prices stated on the site or other sales literature may be altered by us from time to time without notice to you. When the payment method is credit card the payment is made at the point of order submission. Special orders (including large orders sourced from manufacturers) may be delayed due to manufacturing issues beyond our control. Shipments will be made as soon as possible.
Delivery:
We will deliver the products within the Continental United States to the address provided to us by you at the time you place your order. Our standard charges for delivery will apply (see Shipping Policy). We will endeavor to ensure that the products are delivered to the address specified by you by any delivery date estimated by us. However, we cannot guarantee that products will be delivered by the estimated delivery date. You agree that we shall not be liable to you for any losses, damages or charges incurred by you because of late delivery of the products. Upon signature for the receipt of the products at the address specified in your delivery instructions, the risk of damage to the goods shall pass to you.
We attempt to deliver products as quickly as possible but cannot guarantee "next day delivery" on any order. In most cases, we do deliver the next day. Occasionally because of stock issues or because we need to order direct from a manufacturer delivery times are affected. If you require delivery by a given date please contact us by phone at 866-332-9630 before ordering. We will be happy to check stock and give you an estimate on delivery times.
Canceling an Order which has already been placed:
Once an order is placed online in most cases it CANNOT be cancelled although we will make every effort to do so. If you place an order and decide to cancel it.
1. Email us immediately at info@nuhopestreet.org
2. Call us immediately if it is during our normal business hours 9 am - 5 pm Pacific Coast Time since a call will get immediate attention and an email may not be viewed promptly. 206-445-2629
An order placed online is often released to the local warehouse within minutes of placement. Once the order is released to the local warehouse it is impossible to stop and is considered shipped. All shipped orders must be accepted by the customer upon delivery and the steps to obtain a Return Authorization must be followed.
Please do not refuse an order that could not be cancelled. Refused orders are subject to restocking fees and costs related to inbound and outbound freight charges which will be deducted from refund to credit card payment.
Returning Goods:
We want you to be satisfied with the products you buy from us. If you are not happy with the goods you have purchased for any reason, please refer to our Return Policies and follow the returns process.
Some products are ordered direct from the manufacturer. Returns to some of these manufacturers can incur a restocking fee (the percentage depends on the manufacturer) and freight expenses paid directly by the customer. Please refer to our Return Policies and follow the instructions for the returns process.
Damage Claims or Shortages Important Notice:
Please inspect your order carefully for defects and shortages upon receipt.
Shortages and defective claims must be received within 1 business day of receiving order.
To report a claim call 206-445-1629. Defective items will be picked up at our expense. Replacement product will be shipped at NO CHARGE and prepaid UPS labels will be emailed for your return. Defective merchandise must be returned within 30 days of receipt of the prepaid return labels. If the defective product is not returned after 30 days your credit card will be charged for the replacement order.
You agree to our Return Policy with the acceptance of these Terms and Conditions.
Liability:
We cannot accept any responsibility and will not be liable for any damage to the products caused by you. Without prejudice to your statutory rights, the information and materials contained in this site
(including without limitation text, graphics and links) are provided on an "as is" basis with no
warranty and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error free.
Price and availability information is subject to change without notice.
Products purchased from the site are warranted in accordance with the law, and nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such products. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly to you.
Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are excluded by these terms and conditions to the maximum extent permitted by law. We accept no liability for any indirect or consequential loss, however it may arise and even if we have previously been advised of the possibility of such loss.
Acceptance of Orders:
The receipt of an order confirmation email by NuHope Street does not constitute acceptance of an order. We reserve the right to reject orders or limit the quantities on any order. It is possible that verification of customer information may be required prior to acceptance and fulfillment of an order. NuHope Street reserves the right to accept business or reject business from any individual, business or organization. If your order is accepted you agree to pay the full price, including shipping (if applicable) and sales tax (if applicable) shown on the checkout page. If there are additional services required such as lift gate or inside delivery you agree to pay for these services (which will be quoted prior to shipment).
Coupon Codes:
NuHope Street reserves the right to limit the use of coupon codes. We may, at our discretion, limit the times per customer a coupon code may be used. Coupon codes are intended for specific purposes as noted in the coupon promo offer. We are not responsible for and do not guarantee coupon codes offered by our affiliates.